Using the service
CAQA Engage provides survey, audience, campaign preparation and follow-up tools. Use the service only for lawful purposes and with information you have permission to process. Keep your credentials and recovery code secure and use accurate account details.
Workspace content
You remain responsible for the content, contact data and responses you collect or upload. Give respondents clear information about your survey purpose and privacy practices. Do not publish misleading, unlawful, harmful or infringing material.
Email communications
Record and maintain the permission needed for your communications. Honour unsubscribe requests. CAQA operates email delivery with sending approval and account limits. Delivery to an inbox is not guaranteed; review delivery reports and keep your audience current.
Service scope
Each account has a separate workspace. Public survey links accept responses while published. Approved accounts can send and schedule campaigns using CAQA delivery. Unsubscribe handling, bounce suppression and delivery reports are included. Team invitations and ecommerce tracking are not part of this release.
Availability and records
Functions may change as the service is improved. Keep appropriate exports and backups of business records. CAQA Engage does not by itself certify regulatory compliance or the quality of a training or business process.
Abuse and account access
Access may be restricted to address misuse or security issues. Do not attempt to access another account’s data, bypass access controls, send unsolicited communications or overload the service. Keep your recovery code available; access cannot be restored solely on an unverified request.
Enquiries
Contact CAQA through the enquiry form for support or questions about use. These terms do not exclude rights that cannot lawfully be excluded.